Refund policy

📑 Return and Refund Policy – Dobermen Premier

At Dobermen Premier, customer satisfaction is very important to us ❤️. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:

🔄 1. Returns

You may request a return within 14 days of receiving your order 📦.

Items must be unused, in the same condition as received, and in their original packaging 🎁.

Some products are non-returnable for hygiene or customization reasons (e.g., personal care items or personalized products) 🚫.

💳 2. Refunds

Once we receive and inspect your return, we will notify you by email 📧 whether your refund has been approved or rejected.

If approved ✅, the refund will be processed to your original payment method within 5–10 business days ⏱️.

Original shipping costs are non-refundable 🚚❌.

🔁 3. Exchanges

We only replace items if they are defective or damaged ⚡.

If you need to exchange an item for the same product, please contact us before sending it back 📞.

📬 4. Return Shipping

The customer is responsible for return shipping costs 🚛 (except in cases of our error, such as receiving the wrong or defective item).

To start a return, please contact us and we will provide the return address 📍 and detailed instructions ✍️.

📲 5. How to request a return or refund

Please contact us at:
📧 dobermenpremier@hotmail.com
💬 WhatsApp: +1 (973) 980-7995

👉 Include your order number 🔢 and a clear description of the issue 📝.

⚠️ 6. Exceptions

Returns are not accepted for products marked as final sale 🔒.

  • 2026 Best Sellers Kpop.

  • Epic & Legendary Style

  • 2026 Best Sellers (Los más vendidos de 2026)

We reserve the right to refuse returns that do not meet the conditions above 🚫.

📅 Last updated: 28/03/2026